Power Hour: Manager Makeovers: Turning Bosses into Coaches

Effective management requires more than assigning work and correcting mistakes. It requires understanding what drives employee behavior, identifying barriers to performance, and knowing when to provide direction and when to coach. Join us to explore how managers can strengthen performance through clear expectations, purposeful conversations, and an approach that accounts for individual differences. Learn to distinguish between gaps in skill, confidence, and motivation; balance empathy with accountability; and help employees develop the judgment to solve problems and take ownership of their work. This session offers practical strategies for developing people while maintaining consistent standards. Presented by Kyle Heslin, IRONWOOD Business Consulting.

Kyle Heslin, SHRM-CP, is an experienced Human Resources Consultant with a passion for helping organizations build strong and effective teams. Kyle specializes in providing expert advice and guidance on all aspects of human resources, including recruitment, talent management, employee engagement, employee relations, workplace investigations, employer branding and compliance. Kyle is known for her strong communication and interpersonal skills and is skilled at building trust and rapport with clients and colleagues alike. Kyle holds a SHRM-CP certification, SHRM’s Workplace Investigation Specialty Credential, a Private Investigator License, and was elected to the Lewis and Clark SHRM Board of Directors as the 2024 and 2025 Communications Chair. She also received a Mental Health Ally Certification from PsychHub and a Diversity, Equity, and Inclusion in the Workplace Certification from the University of South Florida Muma College of Business. Kyle graduated Summa Cum Laude with a Bachelor Science in Public and International Affairs from the University of North Carolina, Wilmington. Kyle lives in St. Louis, Missouri.